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Instead, Gorny made it his mission to re-define customer service. He was determined to do away with lengthy call wait times, rude responses, and forgotten follow-ups. One of Gorny’s core principles when starting the company was to give customers a level of service they had never before experienced, especially from a telecommunications company. The introduction of NextOS has solidified Nextiva’s dedication to Amazing Service - not only in its actions, but also in its products.
Since then, the company has transformed into a business communications giant, incorporating VoIP with several all-in-one tools to help businesses communicate more effectively.
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In 2018, right as the company was celebrating its 10th anniversary in business, Nextiva officially expanded beyond VoIP with the introduction of NextOS ( ), a customer experience management software with a level of innovation never before seen in the market. He and his management team welcomed their first customer in spring 2008 by offering best-in-class VoIP solutions.
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Tomas Gorny ( ), a serial entrepreneur originally from Poland, founded Nextiva with the mission of simplifying business communications across the world. The company is so passionate about customer service that it trademarked the term “Amazing Service” and lives by that mantra every single day, across all levels of its organization both internally and externally. Nextiva, a leading business communications company based in Scottsdale, Arizona, is the ideal candidate for the 2020 Stevie Award for Customer Service Department of the Year – Telecommunications. Which will you submit for your nomination in this category, a video of up to five (5) minutes in length, explaining the achievement since Jof the nominated customer service organization, OR a written essay of up to 650 words describing the same? (Choose one): An essay/case study of up to 650 words Nomination Sub Category: Customer Service Department of the Year - Telecommunications Nomination Title: Nextiva
Nomination Category: Customer Service Department Categories
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